Get in touch
We're here to help — whether you have a question about your account, need technical support, or just want to say hi.
Reach out below and our team will get back to you within 24 hours.
Send us a message
Thank you for reaching out to us!
We will do our best to respond as soon as possible.
Best for account questions, repayment inquiries, and anything that requires documentation.
Response time
We aim to respond to all inquiries within 24 hours during business days
Monday–Friday, 9 AM — 6 PM EST
Messages received on weekends or holidays will be addressed the next business day.
Before you reach out
Sometimes the answer is already here. Check out these common topics:
How do I reset my password?
Open the app → tap "Forgot password" on the login screen → follow the email instructions.
Where can I see my payment schedule?
Open the app → go to Account Overview → scroll to "Payment timeline."
Why was my offer amount different than expected?
Offer amounts are determined by our lending partners based on your profile, income, and other factors. Keystone Cash does not control individual offer amounts.
How do I delete my account?
Email us at support@keystonecash.app with the subject line "Account deletion request" and we'll process it within 48 hours.